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Direct Donor Debit Programme (DDDP)
Direct Donor Debit Programme (DDDP)

National Cancer Society of Malaysia (NCSM) is the first not-for-profit cancer organisation in Malaysia that provides education, care and support services for people affected by cancer and the general public. Established in 1966, we were founded by Malaysia’s first oncologist, the late Dato’ Dr S.K. Dharmalingam. The Society is financed entirely by contributions and donations from the public.

Being the only charitable organisation that provides holistic cancer related services to cancer patients, caregivers and the public, we support them through our five centres – Cancer and Health Screening Clinic, Nuclear Medicine Centre, Resource and Wellness Centre, Quit Smoking Clinic and the Children’s Home of Hope.

We also have support groups for cancer survivors, and provide cancer information services to assist the general public through our toll-free helpline, 1-800-88-1000.

To expand our support and services programmes, NCSM engaged Salesworks Sdn Bhd (formerly APPCO Sdn Bhd) in September 2018 to raise funds under a face-to-face fund-raising model. Such interaction with prospective donors helps to explain the multiplicity of activities that NCSM engages in on a daily basis to help the under-privileged section of society regardless of race and religion.

DDDP directly and immediately supports NCSM activities of educating vital information about cancer and its prevention to the public, support cancer patients and their caregivers in their recovery journey and provide underprivileged communities with cancer screening and health awareness education. Your donation via this programme is extremely important because it offers immediate resources that are directed to current needs at NCSM.

The NCSM DDDP aims to achieve:
• A sustainable long term contribution from loyal donors, generating reliable support for NCSM to continue its noble work
• To raise awareness of NCSM’s mission and projects
• To build a meaningful, long term relationship between donors and NCSM

DDDP uses direct marketing effort to encourage donations, targeting individuals in corporate offices, SMEs as well as setting up various exhibition booths in high traffic areas. Members of the public who want to contribute in our fight against cancer can do so by signing the donor form, stipulate their account details and choose a fixed denomination monthly via credit card or bank account deductions.

Worldwide, DDDP is the most reliable method for donors to donate consistently and affordably.

Positive response and support from the public encourages us to do more. Cancer is an enormous global health burden, touching every region and socioeconomic level. Cancer cases are on the rise every year. As such, an increase of our efforts is annually demanded, and that calls for more funding needed. Therefore, to cater to this need, our DDDP activity has expanded to cover residential areas, street, events, and shopping malls as well as paying a visit to your workplace.

For more information, visit our website www.cancer.org.my. Like us on Facebook (@nationalcancersocietymalaysia) and follow us on Instagram (@nationalcancersocietymy).

How can we help you?

DDDP is a donation programme specially designed to encourage public members to support NCSM’s cancer care and support services by making donations on a monthly, 6-monthly or yearly basis. We require sustainable funding to ensure that our services offered to the community will run smoothly and effectively. As NCSM is a non-profit organisation that does not receive any fixed grants or direct funding from the Government, we need regular donations to continue providing education, care and support services for people affected by cancer and the general public.

The face to face approach through DDDP allows the members of the public to communicate to NCSM in a convenient and friendly manner in order for them to find out more about NCSM’s initiatives. This approach makes it easier for those who do not have the opportunity to contribute to NCSM through other channels such as visiting our office, donating online through our website or calling us to express their pledge.

Our reasons are as below:

  • The DDDP has been a very successful channel and fundraising source for many charities for more than a decade. Professional fundraising such as the DDDP is an investment in NCSM’s future income; with sufficient experience and the right technique, we are able to predict the amount of fund that we need to raise to support our stakeholders in the future.
  • NCSM’s mission is to reduce the incidence of cancer by raising public awareness on prevention, screening and early detection through education and to provide the best possible care and support for people affected by cancer. Engaging directly with people in dialogue around cancer awareness and prevention issues and understanding better is what makes Malaysians want to support cancer causes.
  • It requires a huge cost to conduct fundraising activities through various channels; be it Direct Mail, Telemarketing or DDDP. Indeed, volunteer fundraising do costs money too due to the management and coordination of volunteers involved. It is important to gain return on investments as high as possible in order to raise maximum resources to serve our beneficiaries. Through careful considerations, we believe DDDP is the most cost-effective fundraising initiative that is worthwhile to do, and is an important part of supporting our cancer action programmes.

DDDP is promoted at various places including events, streets, shopping malls, residential areas, workplaces and at permitted locations throughout Klang Valley and other states in Malaysia.

There are 3 parties: NCSM, Salesworks Sdn Bhd and SG Support Services Sdn Bhd. We have engaged the services of Salesworks Sdn Bhd, a reputable international marketing company which promotes this programme by designating small teams of trained fundraisers known as NCSM Brand Ambassadors to promote the DDDP at popular venues in Klang Valley. SG Support Services Sdn Bhd, our other partner, helps us to manage the administrative work of this programme.

2 methods: via Credit Card (CC) or Debit Card (DC).

Note: NCSM Brand Ambassadors are not authorised to accept cash donations. Donation method via cheque is only accepted when the donors prefer not to donate through their CC or DC.

Monthly donations start at RM50 per month (less than RM1.70 per day), RM75 and RM100, and this amount will go a long way towards our programmes to support and benefit the poor, needy and low-income families. 6-monthly donations are set at RM300, RM450 and RM600, and deductions are made once every 6 months. Annual donations are set at RM600, RM900 and RM1,200 per year.

Note: NCSM Brand Ambassadors are not allowed to accept cash donations.

As NCSM is a non-profit and non-governmental organisation, we are dependent on voluntary contributions from the kind-hearted individuals like you to provide care and support to cancer patients, survivors and caregivers throughout their cancer journey and cancer education to the public. Consistent funding enables us to plan our charity work and continue our services for Malaysian communities. Monthly giving provides a steady and cost-effective source of income to NCSM. Your generosity and monthly, 6-monthly or yearly donations will help NCSM carry out long-term programmes aimed at supporting people affected by cancer and empower our community to fight against cancer.

Because monthly, 6-monthly and yearly donations are processed automatically, this helps NCSM reduce our administrative costs which allows us to spend more on our cancer care and support programmes.

The first deduction will be made within 7 to 10 working days upon your signing of the Direct Debit/ Autodebit/ Autopay Authorisation in the Ongoing Pledge Donor Form. Subsequently, your account will be automatically debited in accordance with the frequency that you have selected (every month, every 6 months or every year). You can refer to your card/bank statement for confirmation of deductions made.

NCSM adheres to a strict policy regarding donor privacy. We and our Programme Partners will keep all of your personal information in this DDDP confidential and the data will not be released to any third party. Except for administrative, processing your donation and/or summary reporting purposes, no personal information, in its paper or electronic format, will be disclosed, used, modified, or reproduced to any other person or organisation, except in connection with the purposes and to the persons as set out in our Privacy Notice, which is available on our website.

As much as we would like to, we are unable to bear the considerable cost of setting up and train a team large enough to manage and carry out the DDDP. That is why we are partnering with a market leader like Salesworks Sdn Bhd that specialises in face-to-face marketing. This partnership enables NCSM to save costs and channel much more of your valuable donations directly to our cancer care and support services.

All NCSM Brand Ambassadors are professional individuals with specific skills who had committed to long-term working relationship and have undergone intensive training by NCSM and Salesworks, before they begin their work on the field.

On the other hand, volunteers are normally trained and assigned to work on a specific task or project within a short time frame, therefore, the skillsets and time commitment offered by volunteers are different for fundraising.

Yes, 100% of your donation is received by NCSM. Every year, NCSM will allocate a fundraising budget for various fundraising activities and it is from this budget that NCSM will pay a fee to Salesworks if your support is generated from Salesworks’ work.

No, Salesworks does not. Salesworks receives a fee from NCSM’s based on a pre-allocated fundraising budget.

As a non-profit organisation highly dependent on the donations from the public, we are in need of the public’s support and contribution to fund our programmes and activities for the benefit of the people in Malaysia.

NCSM spends about RM5.5 million annually in education, prevention, advocacy and patient services and support in our efforts to reduce the incidence of cancer in Malaysia. Our programmes and activities have benefitted thousands of cancer patients, survivors and the general public. Being a non-profit organisation dependent on voluntary contributions from the public, we continuously need funds to run programmes and activities that will help us fight cancer.

Your tax-deductible donations goes a long way in helping us continue to run our programmes and activities for the public. With your support, we:

  • Provide highly subsidised screening for the public and free screening for the underprivileged.
  • Provide nuclear imaging services at a highly subsidised rate.
  • Provide ‘a home away from home’ for underprivileged child cancer patient – and their caregivers from outside of Kuala Lumpur.
  • Able to reach out to the underprivileged communities and educate them on cancer prevention and early detection.
  • Provide support and cancer information to patients, survivors, caregivers, and the public.

Thank you for your interest to donate to NCSM. These are the details that our Brand Ambassadors will require from you:

  • Name and Identification Card (IC)
  • Valid mailing address
  • Valid email address
  • Credit Card or Debit Card

As a donor, you will receive:

  • A tax exemption receipt every beginning of the year for donations received over the preceding months up to December
  • Regular updates on our cancer care and support activities including our e-newsletter
  • Invitations to participate in our programmes from time to time

No. NCSM does not sell any merchandise at the DDDP booths.

All our Brand Ambassadors are required to carry their ID badge. You can also contact us directly (NCSM contact details as below) for further verification by providing us with the full name or ID badge number of the Brand Ambassador you wish to verify.

Our Brand Ambassadors can be identified by their NCSM t-shirt (black) attire and Identification Badge (ID Badge) with their full name, photo and ID badge number. If you require further assurance, please contact us at 03-2698 7300 and a member of our team will be able to verify the identification of the Brand Ambassador.

We are always striving to improve so we would really appreciate it if you could contact us directly (NCSM contact details as below) with your feedback regarding our Brand Ambassadors. To enable us to better attend to your feedback, please also provide us with the following information where possible:

  1. Name of brand ambassador
  2. Date and location of encounter with our brand ambassador

As a monthly pledge donor, you are able to totally control your own giving and make decision that suits your best interest. You may change your gift amount or terminate the programme at any time. NCSM would like to encourage you to give for as long as possible, as this way you could contribute to a greater difference to the lives of people affected by cancer.

As an independent charity that does not receive regular funding from the government, your donation is critical in ensuring that we provide reliable, consistent and comprehensive cancer-related services to cancer patients, caregivers and the public without fail. These cannot happen without your donations, hence we hope that we can have your continuous support. However, should you need to terminate your donation, please contact us at 03-2698 7300 and we will process your request immediately. Please allow a maximum of 30 days for the termination of credit card arrangements to take effect.

Any donation, big or small, is significant for us to continue our work. Consistent funding is needed to sustain these initiatives. Hence, under the DDDP, we encourage donors to make recurring contributions that they are comfortable with. If a donor prefers to make a one-time donation, we would be most grateful as well. Should you are keen to donate on a one-time basis only, you can do so by:

  • Making an online donation here; or
  • Send us a cheque made payable to “The National Cancer Society of Malaysia” at the address below with your name and contact number on the back of the cheque to facilitate processing. An official Tax Exempt Receipt will be issued within 14 days of receipt of funds.

Yes, you can contact our office at 03-2698 7300 or email contact@cancer.org.my to request for the donor form to be sent to you.

For enquiries on updates of;

  1. NCSM & Tax-Exemption receipt, contact:
    National Cancer Society of Malaysia (NCSM)
    66, Jalan Raja Muda Abdul Aziz
    50300 Kuala Lumpur, Malaysia
    Tel: 03-2698 7300
    Fax: 03-2698 4300
    Email: contact@cancer.org.my
    Office hours: Monday – Friday; 8.30 a.m. – 4:30 p.m.
  2. For changes of Donor Details, contact:
    SG Global Support Services Sdn Bhd (841626-T)
    Level 18, Axiata Tower
    No 9 Jalan Stesen Sentral 5
    50470 Kuala Lumpur, Malaysia
    Tel: 03-2773 2800
    Fax: 03-2260 2211
  3. For enquiries on Agent’s Identification, contact:
    Salesworks Sdn Bhd (461443-H)
    Level 18, Axiata Tower
    No 9 Jalan Stesen Sentral 5
    50470 Kuala Lumpur, Malaysia
    Tel: 03-2262 2316
    Fax: 03-2262 2302
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